Refund policy

At balletbag.space, we want you to feel confident when shopping for itabags, display bags, and kawaii accessories from our store. If you are not fully satisfied with your purchase, we offer free returns and refunds within 30 days of delivery.

This policy explains how returns, refunds, exchanges, damaged items, and order issues are handled.

1. 30-Day Free Return Window

You may request a return within 30 days of receiving your order. To qualify for a return, the item must be in acceptable return condition.

Returned items should be unused, clean, undamaged, and in the same condition as received. Items should be returned with original packaging, tags, straps, accessories, inserts, and any included parts when applicable.

Because our products may include transparent panels, decorative compartments, zippers, charms, and hardware, returned items must be handled carefully. Items showing visible wear, stains, damage, missing parts, strong odors, or modification may not qualify for a full refund.

2. Free Returns

balletbag.online offers free returns within 30 days. If your return request is approved, we will provide return instructions. Depending on your location, we may provide a return label or another approved return method.

Please do not send items back without contacting us first. Unauthorized returns may be delayed or may not be accepted.

To start a return, contact us at:

Email: support@balletbag.online
Phone: (437) 226-4247

Please include your order number, full name, email address, reason for return, and clear photos if the item is damaged, defective, or incorrect.

3. Refunds

Once your return is received and inspected, we will notify you about the approval status of your refund. If approved, your refund will be processed back to your original payment method.

Refund processing times may vary depending on your bank, credit card provider, or payment service. In most cases, refunds appear within several business days after being processed.

Since balletbag.online offers free worldwide shipping, standard shipping charges are not deducted from eligible refunds.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, incorrect, or missing item, contact us as soon as possible so we can review the issue and provide a suitable solution.

Please provide your order number, a description of the issue, clear photos of the item, clear photos of the packaging, and your preferred resolution if applicable.

If the issue is confirmed, we may offer a replacement, refund, or another appropriate solution.

5. Exchanges

If you would like a different item, color, size, or style, please contact us. Exchanges are subject to product availability.

In some cases, the fastest option may be to return the original item for a refund and place a new order for the preferred item.

6. Non-Returnable Items

Certain items may not be eligible for return, including items returned after 30 days, items showing signs of use or damage after delivery, items missing original packaging or parts, customized or personalized items unless damaged or incorrect, and items clearly marked as final sale before purchase.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will try to cancel the order before it is processed or shipped. Once an order has shipped, cancellation may no longer be available, but you may still request a return after delivery.

8. Contact for Returns

balletbag.online
9120 16e Avenue, Montréal, QC H1Z 3P7, Canada
Email: support@balletbag.online
Phone: (437) 226-4247

Terms of Service
Terms of Service

Welcome to balletbag.online. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms.

Please read them carefully before using our website.

1. Overview

balletbag.online sells fashion bags and accessories, including itabags, transparent display bags, badge display bags, shoulder bags, crossbody bags, doll storage bags, and related kawaii-style accessories.

Throughout the site, the terms “we,” “us,” and “our” refer to balletbag.online. The terms “you” and “your” refer to visitors, customers, and users of our website.

By using our website, you confirm that you are at least the age of majority in your place of residence or that you have permission from a parent or legal guardian to use this site.

2. Online Store Terms

You agree not to use our website or products for any unlawful or unauthorized purpose. You must not violate any laws in your jurisdiction, including intellectual property, privacy, consumer protection, and online commerce regulations.

You agree not to transmit viruses, malware, harmful code, spam, or any content that may interfere with the proper operation of our website.

3. Product Information

We make reasonable efforts to display product information, images, descriptions, colors, sizes, materials, and prices accurately. However, product colors may appear differently depending on your device screen, lighting, photography, or display settings.

Product descriptions are provided for general informational purposes. Minor variations in color, size, finish, packaging, accessories, or product details may occur.

We reserve the right to update, modify, or discontinue any product at any time without prior notice.

4. Pricing and Availability

All prices are displayed on our website and may change without notice. We reserve the right to correct pricing errors, product errors, stock issues, inaccurate descriptions, or incorrect information at any time.

Product availability is not guaranteed. If an item becomes unavailable after your order is placed, we may contact you to offer a replacement, refund, or cancellation.

5. Orders and Payment

When you place an order, you agree to provide accurate billing, shipping, and contact information. Incorrect information may cause delays, failed delivery, or order issues.

We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, inaccurate information, payment issues, product unavailability, or violation of these Terms.

Payment must be completed at checkout using the available payment methods shown on our website.

6. Shipping

balletbag.online offers free worldwide shipping. Estimated delivery time is typically 7–10 business days after order processing.

Delivery times are estimates and may vary due to customs, carrier delays, holidays, weather, incorrect addresses, or other factors outside our control.

Please review our Shipping Policy for more details.